Northglenn Family Kicked Off Flight Because Their 3-Year-Old Might Take Mask Off
A Northglenn family was asked to deplane after the pilot of their Southwest flight to Fort Lauderdale didn’t feel comfortable with them on board.
Caroline Scott, tells KDVR her 3-year-old son, Orion, has sensory processing disorder and she thought her son would take his mask off during the flight. So she gave Southwest a note from Orion’s doctor and occupational therapist.
The family says they had to book another flight on a different airline for $1,700 the next day.
The Federal Aviation Administration requires all passengers ages two and older to wear a mask.
The family is upset because the airline acted preemptively in case he might take off his mask.
Southwest did provide a statement saying,
Southwest Airlines regrets any inconvenience this family experienced while traveling, and our Customer Relations Team is contacting the family directly regarding their experience. Southwest Employees are working each day to ensure the requirements of the federal mask mandate with sensitivity during these challenging times. We appreciate the ongoing understanding and cooperation among our Customers and Employees as we work collectively to support the comfort and wellbeing of all who travel with us during the ongoing COVID-19 pandemic.